Replacement and recovery policy

For the sake of your safety and health, Sunrise Echoes does not allow the recovery or replacement of its products for health reasons and for the preservation of public health except for products that reach you defective or damaged only

You can replace or retrieve the damaged or defective product

Through the customer service available in The Echoes of Sunrise via email or WhatsApp

Provided that the product is replaced or retrieved

In its original condition and original gallows, it was not used, opened or changed the packaging features of the product as well as the availability of the original purchase invoice.

You can replace or retrieve the damaged product within 3 days of receipt of the product

Replacement or recovery can take up to 10 business days

The amount is refunded after the damaged product reaches us and confirms its condition

And then transfer the amount to your account within the working period of 3 working days from the date of receipt of our product

If you wish to replace the damaged product and choose the alternative product, please transfer the amount of difference between the damaged product and the alternative product if there is a price difference.

For the sake of your safety and health, Sunrise Echoes does not allow the recovery or replacement of its products for health reasons and for the preservation of public health except for products that reach you defective or damaged only

You can replace or retrieve the damaged or defective product

Through the customer service available in The Echoes of Sunrise via email or WhatsApp

Provided that the product is replaced or retrieved

In its original condition and original gallows, it was not used, opened or changed the packaging features of the product as well as the availability of the original purchase invoice.

You can replace or retrieve the damaged product within 3 days of receipt of the product

Replacement or recovery can take up to 10 business days

The amount is refunded after the damaged product reaches us and confirms its condition

And then transfer the amount to your account within the working period of 3 working days from the date of receipt of our product

If you wish to replace the damaged product and choose the alternative product, please transfer the amount of difference between the damaged product and the alternative product if there is a price difference.

your disclaimer

When shipping (customer request) package and sending to the customer that the order has been executed and a message has been sent to the customer with the shipping number we apologize for canceling the order or stopping the order after shipping and delivering the shipping companies

When the shipment arrived to the customer and the shipment was returned by the shipping companies after repeated contact with the customer and did not receive the shipment

The customer must bear the cost of the recovered shipment back and forth.